CONTENT INFORMATION REQUESTS

Vrlty Co is a two-person team. We work together to deliver the best tailored experience for each of our clients in a timely manner. Your full participation is essential to the completion of your project. Failure to deliver requested information within a timely manner will result in a Content Late Fee of $50 per 48 hours. Once you exceed a four (4) day late period, you will be charged a reinstatement project fee of $100 in addition to the two (2) Content Late fees and your remaining balance.

PAYMENT DETAILS

After the New Client or Returning Client Consultation, you are required to pay a nonrefundable $150.00 deposit to begin your project. This deposit goes towards your total project balance. The project deposit is due at the time of booking. Failure to pay the deposit within 48 hours of requested service will delay the completion of your project in a timely manner. Services will not begin until the full deposit is made. Once your deposit has been made, you must pay your balance 24 hours before the project completion date. Failure to do so will result in withheld project materials. Payment plans are available for qualified projects (inquire with Vrlty Co team member). You may make two scheduled (2) payments to pay your final balance. If you miss your scheduled payment date, you will have 24 hours to make a payment. Failure to do so will result in a $50 late fee. After 48 hours of no payment, your project will be terminated. To reinstate your project, a fee of $100 is required in addition to your project balance. Final project materials will not be delivered without paid in full balances. This includes rush services.

ALL PAYMENTS ARE NONREFUNDABLE.

We accept debit card, credit card, and invoice payments. Payments and invoices are sent and received via PayPal. All received monies are USD.

TURNAROUND TIME

Our typical turnaround time for projects varies. Please view your custom agreement to see your specific turnaround timeframe.

CANCELLATIONS

For Photography, a 48-hour cancellation notice is required for indoor studio services and a 24-hour cancellation notice is required for outdoor services. Failure to do so within the required timeframe will result in a forfeit of the session fee. Rescheduling a service thereafter will require a new session fee. ALL PAYMENTS MADE FOR PHOTOGRAPHY SERVICES ARE NONREFUNDABLE. For All Other Services, a $300 project cancellation fee is owed to Vrlty Co. Any incomplete materials will not be sent to the client. All services will seize at the time of cancellation request and materials received by the client thus far within the project time will remain with the client.

DISCLOSURE STATEMENT

The Vrlty Co team is not liable for any unflattering image content that is displayed on client’s materials. Clients are responsible for sending high-res images for use on any materials. The Vrlty Co team is not required to ‘doctor up’ any received images. We are not responsible for client-incurred mishaps that may arise during our time working together. The Vrlty Co team are not magicians. We are a creative design team that enhances or creates your brand imagery. If issues occur during the startup process for any web or graphic service, we will communicate the issues with you immediately.

CONTACT

To contact a Vrlty Co team member, please email us at vrltyco@gmail.com or drop us a line via our contact page at vrltyco.com/contact. By continuing to work with Vrlty Co, you are agreeing to the terms and conditions listed below and on our website, vrltyco.com/policies.